“Self-verified” patient reviews are rising
80% of Americans consult online reviews for healthcare providers, even after a direct referral. With over 4 million site visits every month, Vitals.com is one of the most-used review platforms in the country.
Unfortunately, the platform doesn’t make life easy for physicians. Any user can “self-verify” as a patient and make claims about your practice without evidence or providing their name. Worse, HIPAA confidentiality law makes it potentially illegal for you to defend yourself with facts or specific details.
Unless a review contains hate speech or profanity, it’s always likely to pass moderation. Since the platform creates profiles for all licensed physicians and clinics using public records, you can’t stop a profile being made or have it removed.
The damaging impact of unfair reviews
The stakes are higher for doctors than any other profession. Because while your clinic might be too busy to deal with these reviews, potential patients are reading them and it only takes 1-2 unverified claims to drive them to another practice.
Today’s ratings culture means that reviews are often unrelated to patient care. Patients have blamed doctors for limits on their health insurance, challenged their medical knowledge, or made claims of wrongful diagnosis after failing to follow the prescribed treatment.
Secondhand accounts are also common—complaints are left by friends or family who have only heard one side of the story. All of this can impact new patient recruitment and your online reputation, as well as causing incredible personal stress.
It’s accepted within the medical community damaging and even outright fake reviews cannot be removed from Vitals.com. We’re here to change that narrative.
Why you should rely on Removify
We offer the most effective solution for protecting and solidifying your online reputation: permanent review removal, as fast as possible. This will immediately improve your star-rating and allow potential patients to get the truth from real patients.
Our team has an in-depth understanding of the terms, conditions and review policies at Vitals. We know what it takes to successfully remove reviews from the platform and we’ve done it before—that’s why we have the confidence to only charge for successful removals.
With the best people and the most experience, armed with bespoke technology that’s been game-changing for thousands of clients, Removify is your best defence against damaging reviews on Vitals.com. Contact our team today to see exactly how we can help.
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